FAQ

SEAGLOCA is a women's handbag and accessories brand offering PU leather bags, wallets and card holders, quality-checked and shipped within 48 hours from our warehouse. Below are answers to the questions we hear most.

Products & materials

What are SEAGLOCA bags made of?

Our bags, wallets, and accessories are made primarily from PU (polyurethane) leather, chosen for its durability, texture, and accessible price point.

Are SEAGLOCA products authentic and quality-checked?

Yes. Every SEAGLOCA product is genuine and passes a quality check before it ships. If anything is wrong with your order, contact us and we'll make it right.

Will the color match what I see in the photos?

We photograph every product carefully, but different monitors display colors slightly differently, so the actual item may vary a little from what you see on screen.

Are the measurements exact?

All sizes are measured by hand, so there may be a small margin of error (typically 1–2cm) between listed dimensions and the physical product.

Does my order come with a gift box or dust bag?

Only select styles and colors include a gift box or dust bag — these are marked with "box" in the product listing. If a listing doesn't mention a box, it ships without one.

My zipper feels a little stiff — is that normal?

Yes, this is common on new items. Gently pull the zipper back and forth a few times and it will loosen up and run smoothly.

Stock & shipping

Are items in stock when I order?

Yes. Our products are ready stock and quality-checked before they ship — we don't make you wait for production.

How fast do you ship?

Orders are dispatched within 48 hours of purchase. Delivery time after that depends on where your item ships from: orders fulfilled from local stock typically arrive in 2–5 days, while items that need to ship from our main warehouse can take 6–12 days. See our Shipping Policy for full details.

How long until an out-of-stock item is restocked?

Restocks typically take about 1–2 weeks. Check back on the product page, or contact us at support@seagloca.com and we'll let you know when it's back.

Do you ship internationally?

We serve customers across multiple countries and currencies. Shipping options and delivery times are shown at checkout based on your address.

Orders, returns & exchanges

What is your return policy?

You may request a return or exchange within 7 days of receiving your order, provided the item is unused, unworn, and in its original packaging. See our full Refund Policy for details.

How do I start a return or exchange?

Email us at support@seagloca.com with your order number and the reason for your request, and we'll guide you through the next steps.

What if my order arrives damaged, incorrect, or incomplete?

We're sorry for the trouble — email us at support@seagloca.com with your order number and a photo (or unboxing video, if you have one) of the item and its packaging, and we'll sort it out quickly.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also view your order status by signing into your account.

Wholesale & other questions

Do you offer wholesale or reseller pricing?

Yes, we work with retail, reseller, and wholesale partners, including dropshipping arrangements for those who'd rather not hold stock. Contact us at support@seagloca.com to discuss options.